🔴🟢Shipping Info
Reliable delivery for the global athlete.
🔴🟢 100% Transparent Pricing
THE PRICE YOU SEE IS THE PRICE YOU PAY. All taxes and surcharges are included in the product price. NO HIDDEN FEES AT CHECKOUT.
🔴 Processing & Handling
All Kyntoo orders undergo a quality control check and professional packaging phase before dispatch.
Processing Time: 1–2 Business Days (Monday – Friday).
🟢 Estimated Transit Times
United Kingdom (Domestic): 2–5 Business Days
United States: 8–10 Business Days
Europe: 8–10 Business Days
🔴 Order Tracking
Once your order is shipped, a tracking number will be sent immediately to your email. You can follow your package's progress from our warehouse to your front door.
🟢 Address Responsibility
Please double-check your shipping address. Kyntoo is not responsible for deliveries to incorrectly provided addresses.
If a package is returned to us, additional shipping fees may apply to resend the item.
🔴🟢 Order Cancellation Policy
Flexible cancellation options, with fast support when you need it.
🟢 Canceling Your Order
All orders can be canceled until they are shipped.
If your order has already been paid for and you need to change or cancel it, you must contact us within 12 hours.
Once the packaging and shipping process has started, the order can no longer be canceled.
🔴 I Accidentally Canceled My Order — Can I Resume It?
If you canceled your order on-site and would like to receive the order after all, the best way to do so is to place a new order through checkout.
If you have any questions, please contact us at support@kyntoo.com — we’re here to help.
🟢 I Canceled My Order, But I’m Not Sure It Went Through
If you canceled your order using the cancellation link in your order confirmation email, you will receive another email once the order has been successfully canceled.
If you haven’t received a cancellation confirmation email, please contact us at support@kyntoo.com and include your original Kyntoo order number so we can check the status for you.
🔴🟢 RETURNS & REFUNDS 🟢🔴
Transparency and fairness in every transaction.
🟢 FIXED POLICY 🔴
No Restocking Fees | 30-Day Return Window
🔴 HOW TO INITIATE A RETURN
To start a return, you must contact us at support@kyntoo.com.
If your return is accepted, we will send you instructions explaining how and where to send your package.
🟢 1. RETURN WINDOW
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
🔴 2. RETURN METHOD
All returns must be sent by mail.
Please ensure that all items are securely packaged to prevent damage during transit.
🟢 3. ITEM CONDITION & ACCEPTANCE
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn or unused
- Original tags attached
- Original packaging
- Receipt or proof of purchase included
🔴 4. RESTOCKING FEES
🟢 $0.00 RESTOCKING FEE
We do not charge any restocking fees for returned items.
🟢 5. RETURN SHIPPING COSTS
For remorse returns — such as purchasing the wrong size or changing your mind — the customer is responsible for the actual cost of return shipping.
For defective products — such as damaged or incorrect items — Kyntoo will cover the return shipping costs.
🔴 6. NON-RETURNABLE ITEMS — CUSTOMIZED GEAR
As is standard for customized products, items featuring custom names, numbers, or specific player prints cannot be returned or exchanged unless they arrive damaged or contain a manufacturing defect.
🟢 7. REFUNDS
We will notify you once we have received and inspected your return.
If your return is approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
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