Refund policy
Returns & Refunds
Transparency and fairness in every transaction
How to Initiate a Return
To start a return, contact us at support@kyntoo.com. If your return is accepted, we will send instructions explaining how and where to send your package.
1. Return Window
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
2. Return Method
All returns must be sent by mail. Please ensure items are securely packaged to prevent damage during transit.
3. Item Condition & Acceptance
To be eligible for a return, your item must be in the same condition that you received it.
- Unworn or unused
- With original tags attached
- In original packaging
- Proof of purchase included
4. Restocking Fees
$0.00 Restocking Fee
We do not charge restocking fees for returned items.
5. Return Shipping Costs
For remorse returns (wrong size, changed mind, etc.), the customer is responsible for return shipping costs.
For defective products (damaged or incorrect items), Kyntoo will cover return shipping costs.
6. Non-Returnable Items
Items customized with names, numbers, or player prints cannot be returned or exchanged unless they arrive damaged or contain a manufacturing defect.
7. Refunds
Once we receive and inspect your return, we will notify you regarding approval status.
If approved, your refund will automatically be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
Kyntoo.com is a brand of GB ATHLETIC LIMITED
Company No: 13910715
Registered Office: 67 Moorhouse Road, Hull, England, HU5 5PP


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